Our Mission

Delivering on great experiences to enrich financial relationships.

Our Vision

KIVA Group was founded by Michael ("Mike") Baker in 1995 to provide customer service applications in the global banking marketplace. Under Mike's leadership, KIVA introduced a new breed of delivery channel and integration solutions that transformed how banks and credit unions interact with customers and members. He knew that for institutions to truly engage in highly personalized servicing, selling and building customer/member loyalty, they must break down data and channel systems silos once and for all.

KIVA's software coupled with our Best Practical Performance® approach to deployment and our strong integration capabilities have challenged the status quo since the company's inception - ever evolving to help banks and credit unions serve customers and members exceptionally well, across all touch points.

Today, we address the industry's ongoing need for an omnichannel approach to CRM, transaction processing, sales and service and managing the Customer Experience.

Although Mike passed away in December 2017, his vision and founding principles are reflected in the work we do every day.

The KIVA Promise

The KIVA Promise

From North America and Europe to Southeast Asia, our clients turn to us because they are motivated to not only meet, but exceed customer expectations with every interaction, through any delivery channel-and we deliver on what we promise.

Far from lip service, our conviction to do what we say we are going to do for our clients is a formal guarantee. Our experienced project team begins delivering on that promise by applying extensive banking domain experience to really understand your requirements and expectations. We then produce plans, configurations and schedules that specifically map to those goals-with your signoff at each phase and for each deliverable. And, we won't create a configuration or a schedule that we can't execute. That said, if we should slip in any way for any reason we will make things right-we will repair, replace or refund you, as appropriate, as mutually agreed.

Of course, this is all crucial to providing you with outstanding service, from concept and project planning to deployment, training and ongoing support, so that you can consistently do the same. We understand that service is your business, and you can't afford to be "down" when your customers and members need you.

KIVA Deployment Approach

Best Practical Performance®

Best Practical Performance® is the proven methodology by which we approach the deployment of all of our Respect unified software solutions. We fundamentally believe that only by engaging the user community through partnership, user participation, collaboration and communication can any new technology be successfully deployed and begin to add value to an organization.

All too frequently, banking technology vendors promise that their products provide a best practice solution. Yet all too infrequently are the organization's current day-to-day business realities taken into consideration—even when existing operations are displaced or disrupted while implementing these solutions.

Therefore, in distinct contrast, we collaborate closely with our customer institutions to blend their current, day-to-day organizational processes and procedures with our technology. It's this "blending" that provides the customer's organization with a deeper understanding of how the intended best practice solution truly fits into its current business operations and leads to user acceptance. This Best Practical Performance approach ultimately drives a successful deployment and seamless transition to the new technology.