KIVA Group Delivers on Promise of CRM for Community Financial Institutions

BEDFORD, NH, January 5, 2010 - KIVA Group, Inc. (www.kivagroup.com) announced today that mid-tier and community financial institutions striving to provide consistent, personalized service across the enterprise have an attractive, more affordable option for integrating and optimizing their multiple delivery channels. Institutions still grappling with manual processes and information silos as well as those fed up with channel optimization projects that overpromise and under deliver, need look no further than KIVA's Respect™ 7 software suite. KIVA's solutions give institutions a highly automated approach to selling, servicing and developing loyal relationships with their customers and members.

Built upon a common Microsoft.NET infrastructure, KIVA's Respect 7 helps banks and credit unions more strategically manage customer interactions at any and all touch points - branch/teller, internet, call center, IVR, email and mobile devices. The Company's fully integrated applications can be implemented as point solutions or as the foundation of an enterprise-wide, unified customer relationship management (CRM) strategy. 

"KIVA's project team just 'gets it'-they know banking, they know CRM and they understand the kind of information and workflow each of our representatives need to provide excellent service," said the vice president of an independent, full-service community bank in New York State. "It's from that knowledge base and domain experience that they've designed a customer care center solution that directly maps to how we strive to cultivate and expand our customer relationships."

For 15 years, financial institutions in North America, Europe and Southeast Asia, have turned to KIVA Group to help them create a unique, personalized customer experience and position themselves well against their larger, national competition because:

• KIVA provides a single web architecture with truly integrated applications-not those that have been pieced together through acquisition of systems or initially built on disparate platforms. 
• Its Respect product suite brings sales, service and transaction data to each interaction. 
• KIVA's software even equips tellers with the information and capabilities they need to excel as the "front" line. 
• Respect 7 solutions address all crucial aspects of: Customer Interaction Management; Branch Renewal; Sales Force and Call Center Automation; and, Customer Relationship Management.

"The wisdom we've gained through many years of experience supporting financial services organizations, combined with proven applications built upon a common platform, enable us to deliver affordable solutions for managing customer interactions across all face-to-face and self-service channels," said Michael Baker, president and founder of KIVA Group, Inc. "Our solutions have been developed specifically to meet the needs of community and regional institutions seeking greater flexibility, system scalability and the advantages of more rapid deployment."

About KIVA Group

KIVA Group is a global provider of Web-based software solutions that help community financial institutions to integrate and optimize their multiple delivery channels to achieve sales success through exceptional service. Respect™ 7, the company's technology platform and suite of applications, is enabling banks and credit unions worldwide to connect the customer, product and services information they need to create a more satisfying experience with each interaction. These teller, branch, internet, call center, IVR, marketing and sales software products can be implemented as point solutions or as part of a strategic initiative to completely unify the enterprise. For more information about KIVA Group and its offerings please visit www.kivagroup.com or contact us at 866.212.2225. 

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