VSoft and KIVA Group Announce Integration Partnership

VSoft Corporation, an information and technology provider of process improvement solutions, and KIVA Group, Inc., a provider of unified customer interaction and experience management software, announced today an integration partnership that will help community institutions better automate teller processes and break down information silos to improve service at all customer touch points.  

As one facet of the collaboration, the companies are integrating KIVA's RespectTM 7 unified Teller (uT) system with VSoft's Teller Capture Solution. This gives institutions the ability to optimize each interaction at the teller line by expediting transactions and allowing more time for cultivating the customer relationship. VSoft and KIVA are also tying the Respect 7 channel applications directly to VSoft's CoreSoft platform to empower VSoft customer institutions to replace legacy core systems, achieve seamless, real-time, high-performance transactions and eliminate the traditional technology barriers of inconsistent service.  

"VSoft and KIVA share a common goal to help banks and credit unions free themselves from dated processes and finally realize the benefits of true multi-channel integration," stated Mike Baker, president and CEO of KIVA Group, Inc. "We are proving that it is possible for institutions to get that long-awaited 360 degree view of customers and be able to leverage that data with each and every interaction to create an exceptional customer experience."  

Both VSoft and KIVA Group bring to the table open architectures that allow for the seamless interface of systems and the highest level of flexibility. The result is a competitive joint offering that gives community institutions an infrastructure crucial to unifying delivery channels, boosting productivity and driving operational efficiencies.

"Offering a full range of delivery channels with consistent processes is an essential first step to ease and convenience in banking," said Murthy Veeraghanta, chairman and managing director, VSoft Corporation. "In today's banking environment, those that continue to strengthen and win customer and member relationships will come out ahead. Our relationship with KIVA further positions banks and credit unions to react to changing market conditions very efficiently and effortlessly, thus continuing to grow and win wallet share."  

About KIVA Group

KIVA Group is a global provider of Web-based software solutions that help community financial institutions to integrate and optimize their multiple delivery channels to achieve sales success through exceptional service. RespectTM 7, the company's technology platform and suite of applications, is enabling banks and credit unions worldwide to connect the customer, product and services information they need to create a more satisfying experience with each interaction. These teller, branch, internet, call center, IVR, marketing and sales software products can be implemented as point solutions or as part of a strategic initiative to completely unify the enterprise. For more information about KIVA Group and its offerings please visitwww.kivagroup.com or contact us at 866.212.2225. 

About VSoft Corporation

VSoft Corporation offers core and payment-processing solutions that improve service, reduce cost and maximize efficiency for financial institutions. Its solutions provide seamless, real-time, high-volume and high-performance transactions across multiple channels and can be delivered in-house, or as an outsourced ASP or SaaS model to best meet the needs of individual financial institutions.  

VSoft's services have been trusted by more than 1,900 banks, credit unions and savings institutions, as well as transaction processors, governments, utilities, telecommunications and retail organizations worldwide. The company's growth and stability has been recognized by inclusion in the 2007, 2008 and 2009 Inc. 5000, the 2008 and 2009 Software 500, recognition as a Top 10 Fastest Growing Company in Atlanta in 2008 and a feature inBank Technology News' 9th Annual Innovator Awards for its core solution. For more information call 770.225.7692 or visit www.vsoftcorp.com.