2017 Nationwide Credit Union Call Center Survey Reveals CRM Has a Long Road Ahead at Most Institutions

February 28, 2018

KIVA Group announced today the findings of its 6th Annual Credit Union Call Center Survey, which benchmarks where the industry stands in the areas of call center technology infrastructure, systems integration and member experience management. Results are based on a survey of 131 credit union professionals responsible for member contact centers as well senior operations executives and C-level officers from 131 different credit unions across the U.S. Read more...

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