"With KIVA’s unified Teller solution we are able to speed daily transaction processing, provide more responsive and personalized service and deepen our member relationships."

Cindy Moran, vice president Member Service, Security Service Federal Credit Union (SSFCU)

"KIVA possesses good system and operational knowledge in the teller domain and its team is well organized in managing projects. As a matter of fact, they delivered ahead of the timelines for both of our projects at OCBC—a CT migration and CT TAU integration. The team is also always very responsive to our inquiries and quick about resolving problems."

Chan Yoon Sang, Technology Solutions, CRM & Channels, OCBC Kuala Lumpur, Malaysia

"The combination of KIVA's industry expertise, the far-reaching capabilities of the Respect software and our vision of customer care has provided us with an optimum case management solution. With KIVA, we re-engineered our overall service process flow to centralize our information sources, accelerate customer response time, and re-focus our staff on understanding service delivery issues - instead of navigating the bank's previously cumbersome systems. User acceptance of the system was fast and overwhelmingly positive."

Kim Kohon, Executive Vice President, Deposit Operations Director, First American Bank

"With KIVA’s call center solution we’ve virtually eliminated manual processes and improved operational efficiency, but the technology’s real value lies in giving us the ability to track and monitor everything, from customer call trends to our agents’ productivity."

Vice President of an independent, full-service community bank in New York State

"KIVA has given us a powerful platform. When I realized the value of the KIVA dashboards alone, early in our pilot stage, I decided to roll the system out enterprise-wide four months sooner than planned. The dashboards are a tool for actually driving sales success as much as for measuring and tracking performance."

Haigohe Miller, Vice President, One Nevada Credit Union

"Enabled by KIVA’s Respect unified Teller solution, our QuickConnect desktop with integrated KIVA Wrapper dashboard has transformed the role of tellers, empowering them as the front line in our sales and service strategy. The dashboard has given our tellers unprecedented real-time access to the key information (i.e. member profiles, sales, service and personal messages and sales referrals) they need to maximize “face-time” with members. QuickConnect has transformed the way tellers interact with our members, giving them the ability to immediately answer up to 80% of the questions they receive in a typical day. Inquiries that they can’t address are effortlessly routed to member service representatives or other appropriate staff for follow-up and resolution."

Starlene Ashley, Assistant Vice President, Member Service, Security Service Federal Credit Union