"With KIVA’s call center solution we’ve virtually eliminated manual processes and improved operational efficiency, but the technology’s real value lies in giving us the ability to track and monitor everything, from customer call trends to our agents’ productivity..."

VP of an independent, full-service community bank in New York State

"The combination of KIVA's industry expertise, the far-reaching capabilities of the Respect software and our vision of customer care has provided us with an optimum case management solution. With KIVA, we re-engineered our overall service process flow to centralize our information sources, accelerate customer response time, and re-focus our staff on understanding service delivery issues - instead of navigating the bank's previously cumbersome systems. User acceptance of the system was fast and overwhelmingly positive."

Kim Kohon, Executive Vice President, Deposit Operations Director, First American Bank