"KIVA possesses good system and operational knowledge in the teller domain and its team is well organized in managing projects. As a matter of fact, they delivered ahead of the timelines for both of our projects at OCBC—a CT migration and CT TAU integration. The team is also always very responsive to our inquiries and quick about resolving problems."

Chan Yoon Sang, Technology Solutions, CRM & Channels, OCBC Kuala Lumpur, Malaysia

"The combination of KIVA's industry expertise, the far-reaching capabilities of the Respect software and our vision of customer care has provided us with an optimum case management solution. With KIVA, we re-engineered our overall service process flow to centralize our information sources, accelerate customer response time, and re-focus our staff on understanding service delivery issues - instead of navigating the bank's previously cumbersome systems. User acceptance of the system was fast and overwhelmingly positive."

Kim Kohon, Executive Vice President, Deposit Operations Director, First American Bank

"KIVA has given us a powerful platform. When I realized the value of the KIVA dashboards alone, early in our pilot stage, I decided to roll the system out enterprise-wide four months sooner than planned. The dashboards are a tool for actually driving sales success as much as for measuring and tracking performance."

Haigohe Miller, Vice President, One Nevada Credit Union