KIVA Respect 7 is a completely integrated solution, sharing a common set of technology versus a multi-vendor environment with redundant technology requiring user-maintained integration points.

Built for Financial Institutions

KIVA Respect 7 has a base transaction set that provides a complete set of functions for the financial services CSR to deliver your products and services. The base is designed for integration with your on-line host applications for sending and receiving customer and account information ‘real time‘.

Key Features

KIVA Respect 7 unifies customer interactions, with a single point of contact for your service representatives to support all customer contact points: phone, web, email, IVR, branch.

• A unified contact queue routes and tracks all customer contacts according to the skills and priorities that you define.
  
  
• An Intuitive Graphical User Interface, either Windows or browser based, enhances usability and reduces the training effort for new CSRs or for new functions as they are added.

View of the Windows and Web agent workstation, showing ‘screen pop‘ of caller profile.

• Personalized ‘CRM‘ is addressed at the onset of a customer contact, presenting only relevant information to the customer and the service representative. An opportunity profile is provided which contains cross-sell suggestions drawn from inputs provided by your MCIF.
  
  
• Our Computer Telephony Integration-CTI-provides productivity and customer service capabilities through the seamless integration of voice and data for inbound and outbound phone calls.
  
  
• Skills-based routing connects your customer with the most suitable and appropriately-skilled CSR available, improving customer service across all contact channels.
  
  
• Interactive Voice Response-IVR-is provided to handle your customers‘ self-service needs, with the option to "opt-out" to a live agent.  Our telebanking application provides a complete set of financial transactions in multiple languages.  Alternatively, our robust APIs also enable full integration with your already-existing IVR, bringing greater value to your current investment.
  
  
• Email Management provides automatic acknowledgement, filtering for duplicates and keywords, and routing to an appropriate CSR, who can respond with the help of a response library and FAQs.
  
  
• Web collaboration offers immediate on-line assistance to your web-based customers. Your customer can request an on-line chat, a call back, or a full web collaboration session.
  
  
• Easy-to-use application and script building tools help even non-technical users build customized scripts that are easy to learn, use and revise.
  
  
• On-line digitized voice recording delivers a unique three-mode recording option, which can be initiated manually, via voice detection, or through pre-determined options built into your scripts and screens.
  
  

The KIVA Respect 7 Design Workbook is used to guide you through the solution review process. The Workbook provides the design for a ‘ready to install‘ solution that can be further customized to meet your service and sales requirements. The Workbook guides the client through the process of designing the best solution to meet your business requirements.

KIVA Respect Design Workbook Screen layouts Transaction definitions Workflow and fulfillment Integration points Tracking and reporting requirements Special business or processing needs

Technology

KIVA Respect 7 is 100% software based and fully scaleable. Built-in customization tools, along with a robust series of APIs (Application Program Interface) make system management easy, affordable and manageable. Configurations include: