KIVA solutions work with your systems of record to provide your staff with up to the minute accurate customer and transaction data. We have experience with both vendor and proprietary host systems, including CIF, deposits, savings and loan applications, among others. Our transaction sets address the financial transactions required to do business in your organization: account inquiries, transfers, payments, new account set up, loan servicing, maintenance and others.

An important aspect of installation includes integration with your other key systems, such as your PBX, IVR, Intranet, web site, and other applications and systems. Our technicians perform this integration at your location to ensure a smooth end-to-end implementation. KIVA utilizes a variety of tools and methods to achieve the most effective solution for your organization, including:

• Application Program Interfaces (APIs)
• OLE
• Active X
• TCP/IP
• SNA, 3270, 5250, VT 2020

Solution Delivery
To manage costs, we perform a large part of the hardware and software configuration and development at our site, and then go to your site to complete the installation, integration and training.

During implementation, several tests are performed on the software:

Unit testing involves a screen by screen testing of each transaction. Its purpose is to verify screen layouts, data entry procedures, tracking and reporting processes. Unit testing is typically conducted both by KIVA and your institution.

An acceptance testing is the final phase of testing, allowing you at least one last opportunity to ensure the system meets your expectations. Members of your project team typically conduct it with some guidance from KIVA.