Customer service can make or break your operation…and ours! KIVA is committed to providing superior service to our customers. We understand that YOU are in the service business, and you cannot afford to be ‘down‘ when your customers need you. KIVA offers customers a choice of support and maintenance programs, including:

• Standard Support-telephone support during a standard work week (5 days x 8 hours per day)
• Extended Support-telephone support for a 24x7 operation
• Multiyear support agreements, featuring product upgrades free of charge
• Remote technical support to dial into your operation over secured lines
• On site support
• Clear escalation procedures to ensure that your problem is being addressed appropriately.
• Extended support through our business partners. If the problem requires additional expertise, we call upon our business partners to address the problem quickly and efficiently.