Today, the points of customer contact can occur at any number of places in your organization. It occurs face to face, on the phone, or through the Internet. Our belief is that customer interaction should be consistent across all access points…branch offices…contact centers…web sites…self-service. To achieve this consistency requires careful planning and the creative use of open technology, especially when legacy systems are part of the solution.
KIVA Group Inc. provides software solutions that support your requirements for integrated customer relationship management strategies. Our goal is always to create a solution for our customer by integrating installed legacy systems with our "best of breed" applications. The concept is straightforward: to implement systems that allow the consistent delivery of services and products across diverse technologies.
To ensure the right solution for each client, we offer comprehensive services for:
- Analysis of Business Requirements
- Analysis of Current and Required Technology Architecture
- Gap Analysis against our Standard Financial Transaction applications
- Customized application design, where appropriate
KIVA‘s extensive experience in working with financial institutions…banks…credit unions…insurance organizations…enables us to offer you a comprehensive, targeted solution for handling your customer contact activities…which enables you to deliver customer care that exceeds your customers‘ expectations.
Are KIVA Solutions right for you?
There are many vendors offering technology solutions, but fewer that offer the application expertise in financial transaction processing as well as customer interaction management. If you answer ‘yes‘ to any of the following questions, then KIVA Group Inc. can deliver the solutions that you‘re looking for!
- Do you have existing applications and customer information that needs to be accessed and updated?
- Are you concerned about how your customers feel about the technology you introduce for their benefit?
- Do you believe the best sales tactic is ‘exceptional service‘?
- Do you want to be technologically competitive but still offer that ‘personal touch‘?
- Do you care if your vendor actually has a background in solutions for servicing customers who are selling financial services?
- Would you like an honest-to-goodness commitment that what you are promised is what you will get?
KIVA personnel have extensive experience helping financial services organizations create retail delivery solutions. This experience combined with the broad range of technical expertise available from our partners enables us to provide creative solutions for customer contact. And…our Performance Warranties assure you that what you expect is what we deliver!
Who uses KIVA Solutions?
KIVA solutions are focused on enabling customer service and sales of retail financial products. KIVA focuses on regional and community institutions who need to maintain a ‘personal touch‘, yet be well-positioned to compete with the larger, nationwide organizations. Our customers are banks, credit unions and insurance companies who are motivated to deliver their best possible customer service; who use technology to meet and exceed customer expectations…not to create the illusion of a relationship.
What do KIVA Solutions provide?
KIVA creates customer contact solutions that automate and track the interaction with customers across the enterprise. We provide services and ‘best of breed‘ software tools to implement customer applications across all touch points. While our overall product strategy addresses the needs of the enterprise to service and sell to customers, our projects typically address the specific areas of:
- Full Call Center Automation
- Enterprise-wide Workflow
- Customer Contact Databases
- Website chat and live agent collaboration
- Email Management
- Retail Branch Office Automation
Our solutions are built to allow our clients the flexibility to continually monitor and refine their products, markets and customer strategies.
Achieving integration of all technology and all data sources is almost never achievable in a single project and therefore requires an Integrated Retail Delivery Strategy for the enterprise. We work with our clients and our technology partners to formulate a blueprint of the ultimate solution architecture, and a transition plan to get there. We select our tools for their adherence to open standards as well as their ability to integrate with legacy host systems and networks.
