Solutions Overview

KIVA Group offers a full suite of integrated applications that connect the customer, product and transaction information financial institutions need in order to provide highly personalized service with each and every customer interaction.

Helping you achieve sales success through exceptional service.

KIVA Deployment Approach

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Best Practical Performance

Best Practical Performance is the proven methodology by which we approach the deployment of all of our Respect unified software solutions. We fundamentally believe that only by engaging the user community through partnership, user participation, collaboration and communication can any new technology be successfully deployed and begin to add value to an organization.

All too frequently, banking technology vendors promise that their products provide a best practice solution. Yet all too infrequently are the organization's current day-to-day business realities taken into consideration—even when existing operations are displaced or disrupted while implementing these solutions.

Therefore, in distinct contrast, we collaborate closely with our customer institutions to blend their current, day-to-day organizational processes and procedures with our technology. It's this "blending" that provides the customer's organization with a deeper understanding of how the intended best practice solution truly fits into its current business operations and leads to user acceptance. This Best Practical Performance approach ultimately drives a successful deployment and seamless transition to the new technology.

to learn about our distinct Best Practical Performance approach to deployment.

ROI Workbook

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to obtain a workbook that will help you cost-justify a customer/member care automation project to your Board and/or project committee.

How does KIVA make a difference
for you?

KIVA Group provides web-based software solutions that help small and large financial institutions worldwide integrate and optimize their multiple delivery channels to achieve sales success through exceptional customer service.

Our software provides the crucial infrastructure for service-based selling—helping you to maintain profitable, long-term relationships with your customers or members. Because the KIVA applications are built upon a single, Microsoft .NET platform, we offer greater flexibility, system scalability and the advantages of more rapid deployment at a very competitive price point.

**We deliver a single web architecture with truly integrated applications.**

All of our modules are built on a single, open Web platform. As a result, you can seamlessly deploy the complete product suite across all interaction channels (i.e. branch/teller, call center, phone, IVR, Internet, email) or implement the individual modules that meet your specific functionality and budget requirements.

Our software architecture gives you access to the same information in the same way across all touch points. Only by obtaining a complete view of each customer, can you bring greater value to each interaction and create a consistent and more satisfying customer or member experience.

We bring sales, service and transaction data to each interaction.

We enable you to easily turn each interaction channel into a hub of relevant sales, service and transaction information for each customer or member. This insight gives you the ability to take immediate action - whether that be executing a transaction, recommending a product that will provide greater value or referring them to a loan officer - to better meet that customer's specific need.

We equip tellers with the information they need to excel as the "front line."

Tellers have more face time with customers and members and are uniquely positioned to nurture relationships with every interaction-with KIVA technology you can give them the capabilities they need to not only serve customers well, but also to cultivate sales.