"Enabled by KIVA’s Respect unified Teller solution, our QuickConnect desktop with integrated KIVA Wrapper dashboard has transformed the role of tellers, empowering them as the front line in our sales and service strategy. The dashboard has given our tellers unprecedented real-time access to the key information (i.e. member profiles, sales, service and personal messages and sales referrals) they need to maximize “face-time” with members. QuickConnect has transformed the way tellers interact with our members, giving them the ability to immediately answer up to 80% of the questions they receive in a typical day. Inquiries that they can’t address are effortlessly routed to member service representatives or other appropriate staff for follow-up and resolution."

Starlene Ashley, Assistant Vice President, Member Service, Security Service Federal Credit Union (SSFCU)